Through the program, you can order up to 3 try-on dresses at a time for $15 per dress. You can keep the dresses for 7 days from the date of delivery (based on the tracking number) and then send the unwanted dress(es) back to us. We'll provide a prepaid return label with the dresses based on your shipping address.

Try-on dresses cannot be taken out of the country of origin. If the dresses are taken out of the country, you'll still be responsible for making sure they are postmarked for return by the 7th day after delivery.

Note: Please return all dresses you do not want to keep within 1 week of receiving your order. Failure to do so will result in you being charged full retail price. Multiple returns are NOT ALLOWED!

Try-on orders generally take 2 business days to process (this time can increase depending on the time of year so be sure to check the item pages) plus an additional week for delivery. At checkout, you'll be given an estimated delivery window based on your location. We cannot offer express shipping for try-on orders.

So we generally recommend that you order try-on dresses 2-3 weeks in advance of the date you'd like to try them on to make sure they arrive in time. If the order arrives early and you need a little extra time, you can request an extension by sending an email to our customer service team at support@missacc.com.

If you'd like to keep a Try-On At Home dress, you can easily purchase it through your order details by following the instructions here.

However, if you don't purchase the Try-On At Home dress and it hasn't been dropped off for a return by the 7th day after delivery, we'll need to charge you the full retail price for each missing dress.

We'd hate to do that! If you don't want to keep the dresses but just need a bit of extra time before sending them back, please get in touch with our customer service team promptly.

Your parcel with try-on dresses will include a pre-paid return label. You don't need to initiate a return, as it has already been approved. Just pack up the try-on dresses and drop them off within 7 days of your order arriving, then click “Return Items” on your order list page.

Please attach it to the package. Then, take the parcel to the designated courier specified on the label and hand it over at no extra cost.

If you've lost the return label: Simply go to "My Orders" and click on the "Download Label" section, or get in touch with our customer service team.

If you don't use our label for the return, we won't be responsible for any damage or loss of the parcel. You could be charged for not returning the dresses, so please promptly send the return tracking number to our customer service team if you arrange your own shipping.

Please keep the following in mind about returning try-on orders:

If you decide not to keep any of your try-on dresses, all dresses must be returned together as a set within 7 days of delivery. You can't hold onto one of the dresses, send the rest back, and then order more dresses to try on and compare.

Please return all the dresses you do not want to keep within 7 days of receiving your order using the pre-paid return label included in your parcel. Multiple returns are NOT ALLOWED!

The fee you pay for the try-on service does not go towards the cost of your final order and is non-refundable upon the return of the try-on dresses. It covers processing and careful handling by our warehouse team. While non-refundable, it allows you to try on your favourite dresses in the comfort of your home before making your final decision.

You've got 7 days to try on your dresses from the day they arrive (according to your tracking number). If you need a bit extra time, just get in touch with our customer service team to request an extension of up to 3 days.

Try-on dresses need to be returned in their original condition with the tags still attached. They're just for trying on, so please don't wear them out and about. If they come back damaged, you might be charged a repair fee, or the cost to replace the dress entirely if it can't be fixed (like if it comes back dirty, stained, covered in pet hair or has a strong smell). If the damage is really bad, you'll be charged the full retail price of the dress and permanently banned from the site.

If you loved one of the dresses you tried on, you can keep it by purchasing it directly through your order details screen. Alternatively, you can grab a new one in your preferred colour and size at any time, or get one custom-made for the perfect fit.

Just follow the instructions below to purchase your try-on dress:

You must purchase the dress BEFORE returning any of the extra dresses in your order.

Make sure you take the dress out of its packaging, check it for any faults, and try it on to ensure it’s the right size, colour, and style.

Try-On Dresses that have been returned or are on their way back to us cannot be purchased. Returned orders cannot be sent back out to you.

Any Try-On Dresses you don't wish to keep need to be returned within the 7-day return window. If you need an extension, please get in touch with our customer service team at support@missacc.com.

Try-On Dresses purchased at full price are non-returnable and non-refundable.

If the size/colour you want isn't listed on the order page, that means that the size/colour is not in the try-on programme at this time but you can sign up to request that it be added. Just click under the size options where it says "Don't see your size available? Let us know!" and fill out the form that pops up:

While we do try to offer a variety of colours per style, we are not able to stock every colour in every style and size. This is especially true of newly released styles and colours, which will be more limited in general within the programme.

If you are interested in seeing a colour in person, we recommend ordering a colour swatch from us.

Swatches include all fabrics that can be made in that colour, excluding lace. If a fabric is not included in the swatch, it means we are unable to make it in that colour.

When the size/colour arrives back, our system will send you an automated email letting you know that the size is available again. But please keep in mind that it could still take quite some time for the size to appear in the Try-On At Home Programme. If you need to decide on a size and style sooner rather than later, reach out to our customer service team for advice.