RETURNS & REFUND
Thanks for shopping with MISSACC.
If you're not completely happy with your order, we’re here to help. We provide a full refund, including shipping costs, for any items that are damaged, defective, or incorrect upon arrival. If you're unhappy with your purchase, please get in touch with us as soon as possible so we can sort out your return and refund.
Returns Conditions
You have 14 days from the date you receive your order to lodge a return. We recommend checking your items as soon as they arrive. If you find anything is damaged or incorrect, please start the return/refund process straight away.
Please contact our customer service team to request a return. Please do not send your package back to the address listed on our website or the parcel, as these are not our return processing centres.
To be eligible for a refund, items must be in original condition—unworn, unwashed, unaltered, and undamaged. Please ensure all original tags remain attached.
All our items are made to order, meaning we don't hold stock. Once you place an order, it's crafted specifically for you. As such, we cannot accept returns for items that match your order specifications. Our policy strictly covers damage or incorrect shipment.
When returning items, please keep your postage receipt and tracking details. We aren't liable for any returned items that are lost or damaged in transit.
If you believe an item is defective, damaged, or incorrect, please take photos of the original packaging. This helps us fast-track your return or refund request.
Once we receive your return, we’ll inspect the items and notify you. Once approved, we’ll process your refund to your original payment method. Depending on your bank or card issuer, you should see the funds back in your account within a few days.
For All Standard/Custom Size Orders
MISSACC will provide a full refund, plus shipping costs, for any damaged, defective, or incorrect items. If you are unsatisfied, please send us photos of the order so we can process your claim.
If you simply change your mind, you must lodge your return request within 14 days of receiving your order (including weekends). It’s best to contact our customer service team as soon as possible to get this underway.
All undamaged returns must be sent back in original condition. We cannot accept worn, washed, altered, or damaged items. Please ensure original tags are intact. Returns that don't meet these criteria may not be accepted.
Once your return request is acknowledged, please allow up to 7 business days for processing. The time it takes for the funds to reach your account depends on your bank, usually taking between 7 to 14 working days.
Custom fit orders are tailor-made to your specific measurements. Because these are one-offs, we cannot resell them. Therefore, we do not offer returns or refunds for custom orders unless there is a genuine quality issue. Please double-check your colour, style, and measurements within 24 hours of placing your order.
If there is a quality issue, such as damage, please take photos and contact our customer service team within 48 hours. We’ll notify you once the request is reviewed, and a return or refund will be processed within seven days of us receiving and inspecting the item.
Original shipping fees and return postage are non-refundable. Any shipping discounts originally applied will be deducted from your refund total.
A 10% restocking fee applies to all returns.
Keep in mind that all Missacc products are made-to-order to reduce environmental waste and keep prices competitive; these fees are automatically deducted from your refund.
Helpful Tip: To avoid restocking fees, we highly recommend checking our size chart and "What Size Am I" guide thoroughly before you buy.
Please Note: We reserve the right to decline refunds for items returned in unacceptable condition.
How can I cancel my order?
We know ordering a dress for a special occasion is a big deal, so our cancellation policy is designed with you in mind. As our dresses are made to order, once the tailoring process starts, materials cannot be reused. However, if you change your mind shortly after ordering, you may still be able to cancel. Please see our policy below:
Cancellation Policy
- Orders cancelled within 24 hours of payment: Full refund of item price + shipping.
- Orders cancelled 24–72 hours after confirmation: 80% refund of item price + shipping.
- Orders cancelled 72–120 hours after confirmation: 50% refund of item price + shipping.
- Orders cancelled after 120 hours: Refund of shipping fee only.
- Once your order has shipped, it cannot be cancelled.
For All Style/Size Selection Orders
Please remember that all our dresses are made-to-order, especially for you. We put a lot of love into every piece, but they cannot be restocked or resold. For this reason, we do not accept 'buy-many-keep-one' orders. To reduce environmental waste, we encourage you to choose carefully. Once your order is confirmed, we assume you need all items and will adhere strictly to our return policy.
Adjustments And Reimbursements
If you'd prefer to keep your item and have it adjusted, we may offer compensation. We understand that minor tweaks are sometimes needed for the perfect fit. We offer limited alteration reimbursements for both standard and custom-made dresses. Simply send us a copy of the tailor's receipt and your order number. Here are our reimbursement limits (in USD):
Dresses $99 or less: Up to $20
Dresses $100 - $159: Up to $30
Dresses $160 - $199: Up to $40
Dresses above $200: Up to $60
For All Final Sale Items
Final Sale items are not eligible for returns or refunds.
Return Process
1. Contact our customer service team via our website to let us know which items you wish to return and why. We cannot accept returns sent without prior consultation. You can reach us at support@missacc.com
2. Once you have our instructions, pack the items securely in their original packaging.
3. Drop your parcel off at your local post office.
4. Most returns are processed within 10 business days of arriving at our warehouse. We’ll refund you via your original payment method. You’ll get an email confirmation once done. Note that shipping fees are non-refundable and a restocking fee applies.
5. Return address: Missacc, Jewelry Town, Guangzhou, Guangdong, China 511400
Refund Policy Overview
Refunds exclude original shipping fees, rush fees, and any taxes.
Return shipping costs are the responsibility of the customer.
Refund Timeline:
Returns are processed in 4-6 business days after reaching our warehouse; funds appear in your account in 3-10 business days, depending on your bank.
Sizing And Fitting Issues
To allow for minor adjustments, our tailors include extra fabric in the seams. Finished gowns may vary by approximately one inch from the specified measurements, giving you a little flexibility to have the dress tailored for a perfect fit.
Size Deviation
If your dress varies by more than one inch from your order specs, we encourage you to see a local tailor. We offer limited alteration reimbursements for this. Please ensure you get a receipt from your tailor, as this is required to process your reimbursement claim.
Colour Mismatch
Regarding colour variations, please note that slight differences can occur due to screen and mobile device settings. However, if you're certain the colour is incorrect, please contact Customer Service to discuss a return or refund.
Hand-Made Issues
As most of our dresses are handmade by experienced tailors, minor imperfections may occur. These are not considered quality issues and are not eligible for return or exchange.
Here are some handy tips for minor fixes:
1. Loose threads: Carefully trim these with scissors.
2. Creases: Lightly iron the garment. Please iron the inner side if your dress features beads, embroidery, or other embellishments.
3. Minor marks: Sometimes caused by water-erasable marking pens during tailoring. These usually come out easily with a gentle rub using a damp cloth.
4. Odour: Some fabrics may have a slight smell after special dyeing. Simply soak the dress for ten minutes in water with two spoonfuls of white vinegar and half a cup of milk, then rinse thoroughly.
Item fits the size ordered but doesn't feel right
Please note that if the item matches your order specifications but doesn't fit as you hoped, it cannot be returned or exchanged. Your best option is to seek local tailoring at your own expense. Please be aware that if the order specs differ significantly from your requirements, resizing may not be possible.
Exchange Policy
Want to swap your dress for a different size or style? Unfortunately, we don't offer an exchange service. Since all our dresses are made to order, we don't hold stock to facilitate swaps. If you need something else, please return your current item and place a new order.
Cancellation Policy
All our items are made-to-order, including standard sizes. If you need to cancel for any reason, please refer to our policy above.