Customer FAQs

· How do I place an order?

To place your order:

1. Add the item and quantity you want to your cart or hit buy now.

2. Review your order and click "CHECKOUT NOW" or "PayPal CHECKOUT".

3. Fill in your shipping details and confirm your order info.

4. Click "PLACE MY ORDER".

· How do I check the estimated arrival time and tracking number?

Just check the order details page for your estimated delivery time.

You can track your delivery by clicking https://www.missacc.com/trackorder   and entering your email and order number. Please note that tracking updates might take a little while to show up after dispatch.

· Why was the dress I received packed inside out?

When we pack a dress, we turn it inside out mainly to keep it safe. This helps reduce any damage from folding or squashing during transit, especially for dresses with delicate details like embroidery or sequins.

Turning it inside out stops these embellishments from getting snagged or worn. Plus, it gives extra protection to fragile areas like necklines and cuffs, making sure your dress arrives in top condition.

· I'm trying to pay, why is my payment declined?

We want to make sure every customer has a safe and easy shopping experience, so we offer popular payment options like PayPal and Credit/Debit Cards. If your payment is declined, no worries! This is usually just a bank security measure, triggered by things like shopping from a new location or frequent recent use. You can just try another card or give your bank a quick call to lift the restriction.

· How do I use a discount code?

Just pop your code into the coupon box on the Checkout page and hit apply. You can use both standard promo codes and special codes from our sales team here.

· Is it safe to pay on this site?

Keeping your details secure is a top priority for us. We are verified by International Bank Validation Systems and PayPal, and operate under their strict policies. You can shop with total peace of mind.

· What kinds of cards can I use?

We accept most major credit and debit cards, including Visa and Mastercard.

· Do you ship to my country?

We offer worldwide shipping! To see the specific countries and regions we ship to, just check the options at checkout.

· How much is shipping for my order?

Shipping fees are based on the weight of your order. You'll see the estimated shipping cost right on the checkout page.

· Why do shipping costs vary for different items?

Shipping costs depend on a few things, mostly the weight and size of the item being sent.

· Can I order the same style in multiple colours and sizes?

We offer dresses and gowns in a variety of sizes and colours, including custom sizing. However, since all our garments are handmade to order, they are crafted specifically for you. We don't accept orders where items are bought just to try on and return.

· Can we have the dress slightly altered?

If you need minor alterations, just let us know in the special requirements field. For example, if a dress is strapless but you'd like straps added, we can definitely sort that out. We can accommodate minor tweaks on all our dresses.

· How do I find my size?

Every product page has a detailed size chart. Just take your measurements and pick the corresponding size. Don't worry if it differs from your usual everyday clothing size—formal wear often has different sizing.

For the best fit, we highly recommend choosing the custom size option, which means we'll tailor the dress to your exact measurements.

· My measurements don't fit a standard size!

No worries! You can choose custom sizing and enter your exact measurements in the order details instead of picking a standard size. The best part? Custom sizing is completely free of charge.

· How do I measure myself?

We use a few key measurements: Bust, Waist, and Hips.

- Bust: Measure around the fullest part of your chest.

- Waist: Measure around your natural waistline.

- Hips: Measure around the fullest part of your hips.

- Hollow to Floor: Measure from the hollow space between your collarbones straight down to the floor.

Make sure you're wearing tight-fitting clothes when measuring. If the dress has a built-in bra, please measure yourself without wearing one.

To account for high heels, we automatically add an extra 5 cm to floor-length dresses and dresses with trains.

· Can I request a dress that isn't on the site?

If you have a specific design in mind or saw a gorgeous dress somewhere else, let us know! Just send us some photos, and we'll check with our skilled tailors to get you a quote.

· Why can't I log into my account?

Please double-check that your email and password are correct. If you still can't sign in, reach out to our Customer Service team with your account info and the issue you're having. They'll work with our tech team to get it sorted out.

· Why can't I find my order?

Make sure you're using the correct email address associated with your payment. If you still can't find your order, please jump on Live Chat or submit a request here : https://www.missacc.com/help/ticket

· How do I reset my password?

1. Click "Sign in" on our website and enter your email address.

2. Click "Forgot password" to request a "One-time code".

3. Check your email for the code, then enter it on the site to reset your password.